Dance CoLab Refund & Cancellation Policy

Effective Date: June 26, 2026
Version: Refund Policy 2026 v1
Applies To: Dance CoLab ticket purchases, event registrations, classes, socials, workshops, special events, and related services.

This Refund & Cancellation Policy explains how Dance CoLab handles refunds, credits, transfers, cancellations, no-shows, event changes, and related ticket issues.

This policy is part of the Dance CoLab policy bundle and should be read together with our Waiver & Release of Liability, Terms & Conditions, Privacy Policy, and Code of Conduct.

Dance CoLab events require planning, venue coordination, staffing, payment processing, and limited capacity.

Because of this, ticket purchases are generally final unless this policy or a specific event listing says otherwise.

Dance CoLab may, at its discretion, offer a refund, credit, ticket transfer, or event transfer in certain situations. Refunds are not guaranteed for no-shows, late cancellations, incomplete waivers, conduct issues, or personal schedule changes.

This summary is provided for convenience. The full Refund & Cancellation Policy below controls.

Unless otherwise stated for a specific event, Dance CoLab ticket purchases and registrations are generally non-refundable.

Dance CoLab may choose to offer a refund, credit, transfer, or exception at its discretion, but doing so once does not require Dance CoLab to do so again in the future.

Refund eligibility may depend on:

• The type of event
• The timing of the request
• Whether the ticket has been used
• Whether the attendee checked in
• Whether the attendee completed required forms
• Whether the event was cancelled or rescheduled
• Whether Dance CoLab has already incurred event-related costs
• Any event-specific refund rules posted on the event page

For regular Dance CoLab weekly classes, lessons, socials, or small local events:

• Refunds are generally not provided for no-shows.
• Refunds are generally not provided for same-day cancellations.
• Dance CoLab may offer a credit or transfer if the request is made before the event and the ticket has not been used.
• Credits or transfers are not guaranteed and may be limited based on capacity, event type, or administrative needs.

Workshops, special events, guest instructor events, intensives, performances, limited-capacity events, and larger events may have stricter refund rules.

If a specific event page lists different refund, credit, or transfer rules, the event-specific rules control.

Unless otherwise stated, refunds for special events are not guaranteed after purchase.

Dance CoLab may offer a credit, transfer, or partial refund when practical, but may deny requests made too close to the event, after check-in, after event materials are prepared, or after event-related costs have already been committed.

If an attendee does not attend an event, does not check in, forgets the event, arrives too late to participate, or chooses not to attend for personal reasons, the ticket is generally not refundable.

Dance CoLab may offer a credit or transfer at its discretion, but is not required to do so.

Late arrival does not guarantee a refund, credit, transfer, or partial discount.

Dance CoLab may allow late participation when practical, but may limit participation if late arrival disrupts the class, event, schedule, safety, partner rotation, or check-in process.

Dance CoLab may require each attendee to complete a current waiver and required policy acknowledgments before participating or receiving QR check-in access.

A ticket purchase alone does not guarantee entry if required waiver, attendee, payment, or check-in steps are incomplete.

Refunds are not guaranteed when an attendee is denied participation because:

• The waiver is missing
• The waiver is incomplete
• The waiver is expired
• The waiver is associated with the wrong attendee
• Required attendee information is missing
• A guardian did not complete required forms for a minor
• The attendee cannot be verified
• The QR code, ticket, or registration information is invalid

Refunds are not guaranteed when an attendee is denied entry, removed, suspended, banned, or restricted because of conduct, safety concerns, policy violations, incomplete waiver requirements, invalid tickets, payment issues, or failure to follow staff instructions.

This includes violations of the Dance CoLab Code of Conduct, Terms & Conditions, venue rules, safety instructions, or staff directions.

Dance CoLab may make these decisions at its discretion to protect the safety, comfort, and integrity of the community.

If Dance CoLab cancels an event and does not provide a replacement date, transfer option, or credit option, Dance CoLab will make reasonable efforts to offer a refund or credit for the affected ticket.

Refunds may be limited to the amount actually paid for the ticket.

Dance CoLab is not responsible for personal expenses related to the cancelled event, such as travel, lodging, meals, clothing, childcare, parking, lost wages, or other costs.

If Dance CoLab reschedules an event, tickets will generally transfer to the new date.

If an attendee cannot attend the new date, they should contact Dance CoLab as soon as possible.

Dance CoLab may offer a refund, credit, transfer, or other option depending on the event type, timing, and circumstances.

Refunds for rescheduled events are not guaranteed unless required by law or specifically stated for that event.

Dance CoLab may make reasonable changes to event details.

Changes may include:

• Date
• Time
• Venue
• Room
• Instructor
• DJ
• Staff
• Schedule
• Class topic
• Format
• Capacity
• Check-in process
• Safety procedures

Minor event changes do not automatically create a right to a refund.

If Dance CoLab makes a major change that materially affects the event, Dance CoLab may choose to offer a credit, transfer, refund, or other accommodation at its discretion.

Dance CoLab may cancel, delay, relocate, or reschedule an event due to weather, emergency conditions, venue issues, safety concerns, illness, staff availability, power outages, equipment issues, government restrictions, or other circumstances outside Dance CoLab’s reasonable control.

Dance CoLab will make reasonable efforts to communicate major changes.

Depending on the circumstances, Dance CoLab may offer a rescheduled date, credit, transfer, refund, or other accommodation.

Dance CoLab may allow ticket transfers when practical.

A transfer may require Dance CoLab approval and may require the new attendee to provide accurate attendee information, complete a current waiver, agree to current policies, and satisfy check-in requirements.

Unauthorized resale, duplicate use, misuse, or transfer of a ticket may result in cancellation of the ticket without refund.

When Dance CoLab offers a credit, the credit may be limited to Dance CoLab events and may be subject to expiration, event availability, capacity limits, or event-specific restrictions.

Credits have no cash value unless Dance CoLab specifically states otherwise.

Dance CoLab may deny use of a credit if it is expired, misused, transferred without permission, or associated with a policy violation.

Discounts, coupons, promotions, complimentary tickets, staff passes, volunteer passes, guest passes, and special offers may have separate conditions.

Promotional pricing is not retroactive unless Dance CoLab specifically chooses to apply it.

If a ticket was purchased using a discount or coupon, any approved refund, credit, or transfer may be based on the actual amount paid.

Some payment processors, banks, ticketing platforms, or website tools may charge fees that are not returned to Dance CoLab when a refund is issued.

Dance CoLab may choose not to refund processing fees, transaction fees, service fees, platform fees, or other non-recoverable costs unless required by law or specifically stated for an event.

If there is a problem with a purchase, attendees should contact Dance CoLab first so the issue can be reviewed.

Filing a chargeback or payment dispute without first attempting to resolve the issue may result in cancellation of tickets, account restrictions, denial of future registrations, or other administrative action.

Dance CoLab may provide records to payment processors, including order details, attendee information, waiver status, check-in records, policy acknowledgments, communication records, and event information.

To request a refund, credit, or transfer, contact Dance CoLab using the contact information below.

Please include:

• Attendee name
• Purchaser name, if different
• Email used for purchase
• Event name
• Event date
• Order number, if available
• Ticket type
• Reason for the request

Dance CoLab may request additional information before approving or denying the request.

Submitting a request does not guarantee a refund, credit, or transfer.

Approved refunds may take time to process.

After Dance CoLab approves a refund, the timing may depend on the payment processor, bank, card provider, ticketing platform, or website system.

Dance CoLab cannot guarantee the exact date funds will appear in the purchaser’s account.

Dance CoLab may update this Refund & Cancellation Policy from time to time.

The version posted on the Dance CoLab website will apply unless a specific event, purchase, registration, or policy acknowledgment uses a different posted version.

For waiver and policy agreement records, Dance CoLab may retain the version accepted at the time of submission.

Questions or refund requests may be sent to:

Dance CoLab
Email: [email protected]
Website: thedancecolab.com
Legal Entity: The Dance CoLab LLC, doing business as Dance CoLab

Document Version: refund_policy_2026_v1
Effective Date: June 26, 2026
Last Updated: June 26, 2026
Current Policy Bundle: policy_bundle_2026_v1

Waiver & Release of Liability: waiver_2026_v1
Terms & Conditions: terms_2026_v1
Privacy Policy: privacy_policy_2026_v1
Code of Conduct: code_of_conduct_2026_v1